Sometimes mistakes are made. An item is damaged in shipping or is defective from the distributor. Look over your order and make sure that everything is okay and correct. If something is not right contact me ASAP! All defective or incorrect items must be brought to my attention within 15 days.
Send defective items back to: (Include a note with your requested size and return address for exchanges) ONE KOLOR DESIGNS 600 S. 1st STREET SUITE 220 AUSTIN, TEXAS 78704
Please note the following limitation: Items that have been laundered or altered in any way cannot be accepted for exchange or return.
It's always safest to use USPS, or a carrier that generates tracking numbers, as One Kolor will not be responsible for lost packages.